Frequently Asked Questions: Browser

Common Browser Concerns:

We are very sorry for any problems that you have experienced.

The errors we recently detected in your browser may be related to your cookie (temporary browser memory) and security settings. Many programs require the ability to set and change cookie settings. Further, if you are blocking pop-ups you may not be seeing certain pages.

Please follow the instructions below to reset your browser settings. After you have adjusted your browser settings, close your browser and re-start your browser.

If you are using Internet Explorer and continue to have problems this article may also help.

If you continue to have errors, please use the contact us form to let us know and one of our technicians will contact you. Please include your phone number and the best times to reach you. Also include (1) any error messages you received; (2) what type of browser you are using and (3) what type of computer you are using.

If you are here to purchase a gift, you may also contact the merchant and make your purchase over the phone. If you are a registrant and you are trying to set up a registry or add gifts to it, you may also contact the merchant, who can set up your registry for you.

If you are using Microsoft Internet Explorer:

Here is how to change your security settings:

Go to Tools, select Internet Options.
Click on the Security tab.
Select a Medium level of security.

Here is how you clear your cookies and cache (browser memory):

Go to Tools, Internet Options, General Tab, Delete Cookies, and Delete Files

Here is how to disable pop-up blocker:

Go to Tools, Internet Options, Privacy Tab, Uncheck Block Pop-ups
Keep in mind if you use other tools like McAfee Security, Google toll bar or, Yahoo toll bar you may need to disable pop-up blocker there as well.

If you are using FireFox...

Here is how to change your security settings:

Go to Tools, select Options...
Click on the Privacy tab.
Check Allow sites to set Cookies.
UNCHECK box near "for the orginating site only". Many pages on the Registry refer to other sites and connection to these pages might reset cookies if this box is checked.

Here is how you clear your browser memory:

Cache: Go to Tools, Options, Select Privacy from Menu, Click Cache Tab, , Click Clear Cache Now.
Cookies: Go to Tools, Options, Select Privacy from Menu, Click Cookies Tab, Click Clear Cookies Now.

Here is how to disable pop-up blocker:

Go to Tools, Options, Select Content from Menu, Uncheck Block Popup Windows

If you are using Safari for Mac OS X:

Here is how to change your security settings:

Open Safari, under the Safari menu, select 'Preferences'
In the Preferences window, click on the 'Security' button
Next to the 'Accept Cookies' section, select the 'Always' option

Here is how you clear your cookies and cache (browser memory):

Open Safari, Select Empty Cache.
Click Empty on the Are you sure message box.
Exit and relaunch the browser.

Here is how to disable pop-up blocker:

Open Safari..
Toggle the popup blocker on or off by checking (or un-checking) Block Pop-up Windows.

Information for other browsers can be found here.